Last updated: October 28, 2025
Solely Watch Gh (“we”, “our”, “us”) operates this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”).
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way. By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described below.
1. Personal Information We Collect
“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include anonymized or aggregated data.
Depending on how you use our Services, we may collect the following categories of information:
- Contact details: full name, phone number, email address, billing address, and shipping address.
- Payment details: credit/debit card numbers, mobile money account details, payment confirmations, and transaction data.
- Account information: username, password, preferences, and saved settings (if you create an account).
- Transaction history: products you view, add to your cart, purchase, or return.
- Customer communications: messages, feedback, or inquiries you send to us.
- Device and usage data: IP address, browser type, device ID, and browsing activity on our site.
2. How We Collect Your Information
We collect personal information through the following means:
- Directly from you: when you create an account, place an order, subscribe to our newsletter, or contact our support team.
- Automatically: when you browse our site, through cookies, analytics tools, and similar technologies.
- From service providers, such as payment gateways, delivery partners, and technical support tools that assist in providing our Services.
- From marketing and advertising partners, where permitted by law, to help us reach new customers or personalize your experience.
3. How We Use Your Information
We use your personal information for purposes including, but not limited to:
- Providing and improving our Services: processing payments, fulfilling orders, arranging deliveries, and managing customer accounts.
- Personalizing your experience: saving your preferences and displaying relevant products or offers.
- Marketing and promotions: sending you special offers, product updates, and other promotional messages (you can unsubscribe anytime).
- Security and fraud prevention: protecting against unauthorized transactions and maintaining website security.
- Customer support: assisting with inquiries, returns, and exchanges.
- Legal compliance: meeting regulatory requirements, resolving disputes, and enforcing our Terms of Service.
4. How We Share Your Information
We may share your personal information only when necessary and in accordance with this Privacy Policy. This may include:
- Service providers, such as WooCommerce, payment processors (e.g., Paystack, Flutterwave), delivery companies, and IT or hosting partners that help us operate our business.
- Marketing partners: who help us deliver targeted advertisements or email campaigns.
- Legal and safety reasons: when required by law or to protect our rights, property, or safety.
- Business transfers: if Solely Watch Gh undergoes a merger, acquisition, or restructuring, your information may be part of the transferred assets.
We do not sell or rent your personal information to third parties.
5. E-Commerce Platform and Hosting
Our website runs on a secure WordPress-based e-commerce platform (WooCommerce), which allows us to manage orders, process payments, and deliver products efficiently.
We may also use trusted third-party tools to support analytics, payment security, and performance optimization.
6. Third-Party Links
Our website may contain links to other websites or platforms not operated by Solely Watch Gh. We are not responsible for the content, security, or privacy practices of those third-party sites. Please review their privacy policies before sharing your information.
7. Children’s Privacy
Our Services are intended for users aged 18 and above. We do not knowingly collect or process information from minors. If you believe your child has provided us with personal data, please contact us so we can delete it immediately.
8. Data Security and Retention
We use reasonable security measures to protect your personal information. However, no online system is completely secure, so please keep your account credentials confidential.
We retain personal data only as long as necessary to:
- Fulfill your orders and provide our Services;
- Comply with legal and financial obligations; and
- Resolve disputes or enforce agreements.
9. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request updates or corrections to your information.
- Deletion: Request that we delete your information, where legally possible.
- Opt-out: Stop receiving marketing emails by using the “Unsubscribe” link in any of our emails.
To exercise these rights, contact us using the details below. We may verify your identity before processing your request.
10. International Data Transfers
Your information may be transferred or stored outside Ghana when processed by our trusted third-party partners. We ensure that any such transfers are handled securely and in compliance with applicable data protection laws.
11. Updates to This Policy
We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. Any updates will appear on this page with an updated “Last Updated” date.
12. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or how we handle your information, please contact us:
Solely Watch Gh
📍 Accra, Ghana
📧 info@solelywatchgh.com
🌐 www.solelywatchgh.com